Frequently Asked Questions

Question: Can a NOVUS Auto Glass technician replace my windscreen at my home or work?

Answer: Yes. In fact, the majority of new windscreen replacements are done by a mobile service professional. Mobile windscreen replacements can be done conveniently, quickly, and safely in the driveway of your office or home. Modern portable tools and fast curing windshield adhesives are tailor made just for this application.

Question: How long will it take to replace my windscreen? Can I drive my car right away when the job is completed?

Answer: It usually takes around 60 to 90 minutes to replace a new windscreen, and about another hour for the adhesive to cure to a point where it is safe to drive your vehicle. In total, you should plan on letting your vehicle sit for at least two hours before driving it again.

Question: What will a windscreen repair look like when it is done? Will it be invisible?

Answer: NOVUS Auto Glass professional technicians can usually restore somewhere between 75% and 95% of the optical clarity to the damaged area. This depends on several factors including the severity, age, and the amount of contamination in the damage. In most cases the completed repair will look like a small water spot or small insect splat, however, it will not be completely invisible.

Question: Can NOVUS Auto Glass send the bill to my insurance company?

Answer: Yes we can! NOVUS Auto Glass are authorized by most of the major insurance companies for glass claims. Your NOVUS Auto Glass specialist will advise you with regard to this in person. NOVUS Auto Glass can call your insurance company for you if you like and help walk you through the process of setting up your insurance glass claim.