NOVUS® Auto Glass are preferred suppliers of windscreen repairs and replacements to many insurers Australia wide. We can make your insurance claim go through easily and hassle free because we deal with insurers on a daily basis.
Owner/operator NOVUS® Australia franchisees provide the customer the personalised service that they expect, because in effect “the man who runs the store, owns the store”. Our contact response time is approximately three hours during business hours from the time the motorist contacts NOVUS® Australia (subject to distance and availability of parts).
Integrity and Honesty
All NOVUS® Auto Glass repairs are performed to an excellent standard consistent with state roadworthy laws in order to ensure that driver safety levels are not compromised in any way. NOVUS® Australia is a committee member of Australian Glass Association in order to both stay abreast of industry issues and changes and input valuable experience into these processes. The NOVUS® policy has always been to “Repair First…..Replace When Necessary®” NOVUS® thereby providing very significant savings to both the corporate client and the motorist.Warranty
The NOVUS® Australia, National Warranty is incorporated in every NOVUS® Australia invoice and covers all work performed for the current owner of the vehicle. The benefits under the warranties specified in this document are in addition to other rights and remedies you may have under the Australian Competition and Consumer Act 2010 (the Australian Consumer Law) with respect to NOVUS® Australia products and services. Nothing in this warranty modifies or excludes your legal rights under the Australian Consumer Law. View our warranty policy www.novusautoglass.com.au
Door & Body Glass
Side glass is a relatively weak area of your vehicle, side windows are often used as a means of entry by thieves. At NOVUS® Auto Glass we class this as an emergency and can replace your auto glass with the minimum of fuss or interruption to your customer. NOVUS® auto Glass offer around the clock service if you or your customers’ cars are vandalised or broken into, and any door or body glass is smashed. With access to nationwide glass stockists, a replacement windscreen is often completed on the same day. We will secure the vehicle giving you piece of mind, remove the broken glass, and provide you with a complete side window replacement service that is simple, affordable and works around your timeframes so that the work can be done in no time at all.