If you’ve had a great experience with NOVUS®, please leave us a short testimonial.
From the first phone call (Lynette) was very helpful, friendly and positive at NOVUS® will be able to get the job done fast and efficient. With roads blocked, due to the recent floods in the Newcastle/Maitland area, Steve arrived after some lengthy delays and being held up in traffic (the average person may of turned around). On Steve’s arrival we were met with a friendly/professional attitude. Steve then started the job of replacing the rear windscreen. Steve showed his professional and attention to detail during the job from start to the completion (which is an excellent job). We can not fault the customer service we received from the start to the finished job. I would like to commend Steve for his work/attention to detail and professional attitude he showed, I would consider him an asset to NOVUS® , I would highly recommend NOVUS® and will be the first I call in the future for any automotive glass repairs/replacement. Thank you
Sharon & Luke Jackson – Rutherford , NSW
A big thank you to Matt Durdin from NOVUS® Glass, Mandurah WA. I was referred to Matt by my car insurance company ( RAC ) to replace the front windscreen. Matt was very professional and efficient and within 45 minutes I had a new windscreen. It was very refreshing to have such a well mannered gentleman who did a thorough repair and went through the after care of said replacement. A great job done and would not hesitate to recommend Matt to family and friends for any glass repairs they may need. Thanks Matt for a hassle free job and best wishes.
Kathryn – Hamel, WA
Absolutely delighted with the service today. From the time of my enquiry, to fix up a stone chip in the windscreen, it was less than half a day. The work was done at my residence and done quickly and superbly. Great work. Thanks to the NOVUS® team.
Barry O’Sullivan – Taringa, QLD
I just want to say a well deserved thank you to Adrian at NOVUS® Glass in Mandurah, WA.
My partner’s rear view mirror had fallen off during humid weather and he had tried to fix it himself but with no success.
I phoned Adrian to ask if he could reattach it.
Adrian said to bring the car over any time and that he would attach the mirror free of charge!
Within a matter of five minutes of arriving, Adrian had the mirror reattached.
I am delighted with Adrian’s pleasant and efficient service and not to mention not charging me!
Where do we get anything for free these days?!
Thank you Adrian!
We will most certainly recommend your Glass service to our friends and family and if we have any vehicle glass needs, we know who to come to!
Kerin Gilbert – Greenfields, WA
NOVUS® was booked as a 3rd party by my car service provider to replace a cracked windscreen while my car was being serviced. On pickup of my vehicle (Saturday morning)the sensor light was activated displaying a fault with rain and headlight sensors. The car service technician wasn’t able to reset/clear the fault and asked me to contact the NOVUS® Mitcham branch on Monday. Max at the NOVUS® branch was extremely professional and the NOVUS® service guy (sorry I didn’t get his man) was as professional and courteous. He had to travel twice to my place of work to repair the issue and did so with a massive smile and clearly happy with where he works. A breath of fresh air. Keep up the high level of service guys.
Peter Kopiec – North Balwyn, VIC
I picked Wagga NOVUS® out of the phone book for my daughter to take her HZ Holden ute for a windscreen replacement. Best decision I ever made, Sandrina and Jaimie in Wagga did a wonderful job on the windscreen, but also made my daughter very welcome in Wagga by giving her advice on other reputable mechanics in town for other jobs on her ute. As she only moved to Wagga this year for Uni. Thanks again Sandrina & Jaimie.
Michele Cheers – Goolgowi, NSW
The guys servicing the ACT did an amazing job. Booking was easy. Mobile service came early and the quality was perfect. 3 months earlier I had it replaced by O’briens and it was a complete balls up. Had to take it back to correct bad workmanship. For this new replacement I had booked Instant windscreens who never even turned up and havent heard from them since. I was recommended NOVUS® and I can see why. Only place to go in Canberra.
Allan Carter – Ngunnawal, NSW
I have had previously my windscreen repaired by Tony and now I have had my Drivers Side Mirror replaced and in both instances Tony was awesome. I will pass his name on to others and thank you for doing this.
Sam Clement – Queanbeyan, NSW
I booked online to get my car windshield repaired on a Friday night and Scott Fullford from the Wollongong store was able to repair it the next morning. He was very friendly and professional and it It was fixed an unbeatable price.
Kellie – West Wollongong, NSW
I would really like to thank NOVUS® for sending Allen (from your Malaga branch) out to fix my windscreen. He was really helpful and easy to talk too. Job was completed fast and on time! Thanks guys!
Eilidh – Mount Hawthorn, WA
I want to thank Allen (from Malaga branch) who did a fantastic job to my Pajero, he very helpful with providing extra tips on maintaining a great looking screen. He was on time and did the front window replacement very quick. Thank you!!!
Dwayne – Stratton, WA
Thank you so much for your excellent customer service! Totally exceeded our expectations! NOVUS® auto glass in Broome is the best place to go !!
Amy and Phill – Cable Beach, WA
Matt from the Wollongong office fixed my partners windscreen. He was great easy to get along with and friendly and he did a quick but really good job thanks.. Will recommend to family and friends.
Glenn – Dapto, NSW
This young chap Steve from NOVUS® Shepparton come out to do my wife’s front windscreen, great quality job and very friendly I hope next time I claim insurance to get my windscreen done i hope NOVUS® does it! Thanks Steve!
Michael W – Cobram, VIC
Had a chip in windscreen so rang both O’Brien and NOVUS® . O’Brien next day but Joe from NOVUS® warragui was there with in a few hours and fixed the chip! O’Brien said as it was near the edge I would need a new screen however joe fixed it no worries. Very friendly and fast honest service. Thanks Joe.
Phil and Johanna – Pakenham, VIC
Very friendly and helpful, not to mention competitively priced. All round great service…would recommend them to anyone. Five out of five for service. Thanks Joe.
Ellie – Berwick, VIC
Very impressed with the quality of workmanship and professional attitude of Matt from NOVUS® Wollongong, who came out to my home this afternoon to replace my windscreen.
Peter D – Woonona, NSW
As a company with a large fleet of vehicles, we often have the need for emergency call outs as well as planned work. We have found that NOVUS® has exceeded all of our expectations on every occasion and have had only positive dealings with their staff and company as a whole. We highly recommend NOVUS® for any of your Windscreen requirements.
Supagas – Dandenong South, VIC
This morning I had my car broken into it was a fairly horrible experience … NOVUS® glass provided very prompt repair and excellent service the two men who came to do the job from Malaga were very friendly and put me at ease ! Many thanks
Jayde – Lathlaine , WA
Highly recomend NOVUS® Shepparton, fantastic service and great job
Peter – Shepparton, VIC
I ‘phoned this morning regarding a smashed rear window for my Toyota. This was the lowest quote and the the replacement was fitted the same morning in my driveway! Very friendly staff. I am very pleased with the product and the service and highly recommend the company.
Christina – Sherwood, QLD
Talk about prompt, efficient & professional service. These guys are great.
I had Brian & Nudge from NOVUS® replace my badly cracked Holden Adventra windscreen.
They arrived on time, lighting fast service and really pleasant guys to deal with.
The cost was extremely reasonable and they left everything neat & tidy. Perfect.
If only all business were this good.
I highly recommend the team from NOVUS® Auto Glass.
Angelo – Vermont, VIC
Those two blokes, Andrew & Josh, from the Kingston Shop, did for me the exact job which I try to do for my customers. Its a Saturday morning & its drizzling rain. Rather than saying nah we don’t want to do this job, (replace my windscreen) they said, lets see how we can do it. The VW Crafter is a high vehicle but with their guidance, we got the front in under the carport just enough so that by the time we chucked a cover from the van to the carport, the job could be done successfully. So thanks boys for your persistence 🙂 & why would I use or recommend anybody else now?
AutoChief Mobile Mechanic – Beenleigh, QLD
Great work, great service and all for a great price!
Highly recommend NOVUS® and its people – thanks guys.
Taunbill Holdings – Bayswater, VIC
We had a windscreen fitted and the service was excellent. We noticed that a side detail strip came of the car some 6 weeks later. We contact Keith about how to get a new one and he could do enough to assist us and fix the problem. He said it may have been his fault and organised the replacement at no expense and did all of the running around. Keith should be give the business person of the year award. It is great to see honest great service still is alive and well – Well done Keith Shinerock of NOVUS® Auto glass Canberra. – Thanks
Mick – Jerrabomberra, NSW
The Guys from NOVUS® Caboolture are professional, fast and flexible. From the first phonecall novus have been a better experience than any other auto glass company i have ever had to deal with. Thankyou very much for the fantastic service!
James – North Lakes, QLD
I wish to commend the complete professional treatment paid to my special interest vehicle, a 1976 Rolls Royce Camargue, afforded in repairing the windscreen leak I was experiencing.
From both Poppy and Brian I was made to feel that my repair was of their utmost importance.
My vehicle is safely back at home but I have only the highest regard for the staff and for the way I was treated.
I have no reservation in recommending NOVUS® to all my car enthusiasts and friends.
Greg Skinner – Springwood, QLD
This is the first time that I have used NOVUS® to replace a windscreen. I was very impressed with both the quality of the workmanship and the friendly manner of the repairer. The main guy who did the work was Bob and he not only made it look good but also spent time cleaning up and ensuring that the screen was as clean as new. I would recommend this company for glass repairs on vehicles
Ted Johnston – Murdoch WA
Just want to thank Al who fitted a temporary perspex window yesterday and Ashley for fitting the new window today after my car was broken in to. They arrived on time, were courteous and
went the extra mile in terms of cleaning the mess. Thanks to you both for making a difficult time easier and to NOVUS® for having top people working for them.
D Parker – Melville WA
I phoned NOVUS® in Mitcham regarding a lot of moisture on the inside of my Magna windscreen. I thought I had a broken seal on the windscreen.
The gentleman I spoke to on the phone said it maybe due to the back side windows seals not so much the windscreen seal as the Magna’s are notorious for this problem.
I could not get my car to their workshop so they came out to my place to check the car.
A more honest person I could not have asked for. I was told the windscreen is fine, the back windows are fine and the problem is most likely with the heater coil. The gentleman explained with detail how he came up with this conclusion.
Many other companies would have just replaced the windscreen regardless.
Thank you NOVUS® Mitcham for being so honest and courteous, if I do need a windscreen at anytime I will not hesitate to give my business to you.
Mary Anne – Bayswater, VIC
Fantastic service at helensvale today. Can’t remember who served me, but I wish I did because he was completely honest with me. Will definitely come back if I ever have another chip! Thanks guys.
Sinead – Helensvale, QLD
NOVUS® , once again you’ve come through. Windscreen looks great. Big thanks!
Sarah Jane – Redland Bay, QLD
Thanks NOVUS® , another great windscreen repair like always. Keep up the great work and low prices!
Paul B. – Loganholme, QLD
NOVUS® did a great job of fixing my windscreen and prevented further cracking and the need to replace the windscreen. Thanks NOVUS® for a great job.
Samantha – Geebung, QLD
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